Daimler Trucks Customer Advisor Apprenticeship

Working within the Daimler Trucks network at Marshall Truck & Van, you’ll play a vital role in keeping customers and workshop operations running smoothly. With expert training, ongoing support, and real responsibility from day one, you’ll gain the confidence and experience needed to build a successful career.

As a Customer Advisor, you’ll be at the heart of the operation, supporting both customers and technicians while ensuring parts and services are delivered efficiently. Over the course of your apprenticeship, your responsibilities will include:

• Handling, receiving, and organising stock in a busy parts environment
• Identifying, sourcing, and ordering the correct parts for customer and workshop needs
• Checking deliveries and ensuring stock is stored accurately
• Acting as the first point of contact—both face-to-face and over the phone—delivering excellent customer service
• Supporting workshop colleagues and customers with queries and providing expert advice
• Processing payments and managing transactions accurately
• Maintaining high standards of quality and service at every stage
• Building strong, positive relationships with customers and colleagues

Why choose this apprenticeship?

This programme combines practical, on-the-job experience with structured learning, helping you develop both technical knowledge and customer service expertise. You’ll gain recognised skills, work alongside experienced professionals, and be supported throughout your journey.

If you’re organised, enthusiastic, and enjoy working with people, this apprenticeship is the perfect first step into a dynamic and rewarding career.