Customer Experience Specialist Apprenticeship

Company Name: Mertrux Ltd (Leicester)
Type: Apprenticeship
Sector: Retail and Commercial Enterprise
Application Deadline Date: 29/05/2026
Positions Available: 1

Location: Leicester, LE4 1JY
Salary: Apprenticeship Minimum Wage
Ref: VAC-17647
Start Date: 07/09/2026
Working Week: Monday to Friday

Brief Description

As a Customer Experience Specialist Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer.

Vacancy Detail

Working towards a Level 3 Apprenticeship as a Customer Service Expert you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.

Roles are either based in the Front of House areas, with a view to developing the skills to start a career in the role of Star Expert, or in the Service Department, with a view to developing the skills to start a career in the role of Service Advisor.

People who complete the Customer Experience Specialist Apprenticeship have an exciting career path ahead of them. This apprenticeship may lead to roles including Customer Service Team Leader, Brand Ambassador, Service Manager, Customer Support Executive and Product Support Specialist.

The role of a Customer Experience Specialist
• Understanding your customers and the business
• Developing knowledge of relevant regulations and legislation
• Using appropriate resources and technology to meet the needs of customers
• Keeping up to date with the most recent product information
• Resolving challenges and managing challenging situations
• Understanding the extended customer journey
• Understanding how to apply different skills and behaviours in various different situations
• Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
• Apply knowledge and skills to find solutions to complex challenges
• Analysing service levels and develop options for improvement
• Developing new ideas and initiatives to improve your business
• Learning knowledge of how to provide the correct customer service within the Motor Industry

Qualifications Required

GCSE grade 4/C or above is required for this Apprenticeship position

Skills Required

• First-class customer service skills
• Organisational skills
• Listening & communication skills
• ICT skills
• Complaint resolution skills
• Problem solving abilities
• Ability to work independently and as part of a team
• An interest in motor vehicle

Future Prospects