Retail Parts Advisor Apprenticeship
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Company Name: Mertrux Ltd (Leicester)
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Type: Apprenticeship
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Sector: Business Services
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Application Deadline Date: 29/05/2026
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Positions Available: 1
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Location: Derby, DE21 6EN
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Salary: Apprenticeship Minimum Wage
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Ref: VAC-17646
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Start Date: 07/09/2026
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Working Week: Monday to Friday
Brief Description
A Parts Advisor Apprentice is a diverse and exciting role in one of the biggest car brands on the planet. You'll be working behind the scenes receiving deliveries and at the front desk serving Mercedes Benz customers. You'll learn skills in managing stock, merchandising, forecasting, and analysing purchasing habits, as well developing your ability.
Vacancy Detail
Initially working towards a Level 2 Customer Service Practitioner Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will be given the opportunity to progress to Team Leader to further develop and apply your skills in more complex situations.
This is a great step into starting a career in one of the largest global automotive brands, which has the potential for progression, in multiple areas such as, Parts Process Specialist, Business Development and Group Parts Manager.
The role of a Retail (Parts) Advisor Apprentice
• Building and maintaining relationships with internal and external customers both in person and over the phone
• Developing relationships with other departments
• Preparing orders
• Meeting deadlines
• Stock Control/ Management
• Processing Warranty Claims and Payments
• Identifying Parts
• Business development/ Planning
• Marketing and Visual Merchandising
• Forecasting and Budgeting
• Managing logistics including organizing and arranging deliveries
• Using your creativity, you have the chance to improve the parts process within your dealership
• Full time mentoring from a qualified Parts Advisor
Qualifications Required
GCSE grade 4/C or above is required for this Apprenticeship position
Skills Required
• Sales Skills
• Organizational skills
• ICT Skills
• Complaint resolution skills
• Problem solving abilities
• Ability to work independently and as part of a team
• Flexibility
• An interest in motor vehicles
• Customer service skills
Future Prospects
This is a great step into starting a career in one of the largest global automotive brands, which has the potential for progression, in multiple areas such as, Parts Process Specialist, Business Development and Group Parts Manager.