Apprentice Payments Assistant

Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide.

At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success.

Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.

About The Role:

Play a key role in ensuring the smooth and accurate flow of payments. You'll be responsible for processing transactions from buyers and to vendors with precision and efficiency, while delivering exceptional customer service every step of the way.

What You’ll Be Doing
• Facilitate and process incoming payments from customers via electronic funds transfer and funding partners, ensuring accurate allocation to customer accounts.
• Monitor company bank accounts for incoming telegraphic transfers and ensure prompt reconciliation.
• Maintain accurate and timely data entry into the AIMS system to support smooth business operations.
• Oversee post-sale invoicing processes, including the generation and distribution of sundry invoices, ensuring accuracy and prompt payment collection.
• Close auction sales efficiently once all invoicing activities are completed.
• Manage delivery logistics by adding requests to invoices, preparing necessary documentation, and authorising dispatch once payments are received.
• Administer vehicle storage charges, generate relevant sundry invoices, handle related customer queries, and release vehicles upon payment.
• Proactively manage outstanding vehicle and sundry debt by following up with customers via phone or email, resolving queries to ensure timely payment.
• Ensure end-of-sale payment transactions are accurately balanced and reconciled.
• Prepare and process vendor payments in a timely and accurate manner, including management of the finance clearance process.
• Deliver excellent customer service by responding to enquiries and resolving issues both in person and via telephone, escalating only when necessary and in line with Manheim’s customer service standards.
• Complete required reports with clear explanations for any variances or discrepancies identified.
• Support the auction process and wider business by performing general administrative tasks and any ad hoc duties as required.