Digital Support Technician Apprenticeship

Company Name: Decision Vision ( PointFour)
Type: Apprenticeship
Sector: IT
Application Deadline Date: 31/12/2025
Positions Available: 1

Location: Nottingham, NG11 7EP
Salary: £13,000.00 per year
Ref: VAC-17262
Start Date: 05/01/2026
Working Week: Monday to Friday

Brief Description

Our client in Nottingham, are looking for an IT Support Apprentice.
We are looking for a confident individual who wants to develop their career within the IT sector. You will be completing your L3 IT apprenticeship with Remit Training.

Vacancy Detail

Job Summary
Overall, your main duties will include:

- Providing 1st Line Support to the Point Four customer base
- Providing support to achieve incident and problem resolutions or escalation
- Meet deadlines with frequent changing workloads
- Identify and recommend improvements to processes in order to further streamline the support function
- Maintain contact with customers via the phone, email and remote contact - Have to ensure customer issues are addressed promptly and within internal SLA's

Qualifications Required

GCSE Grade C or above in Maths and English (or equivalent qualification)

Skills Required

Skills
- Customer Service experience
- Confident
- Problem Solver
- Work well under pressure

Future Prospects