Scania Customer Advisor Apprenticeship

An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared.

Many of our senior managers began their own career journey as apprentices. They have first-hand experience of the value and impact of apprenticeships, making them exceptional mentors, approachable coaches and trusted role models. 

As one of the first faces our customers will see when bringing their vehicles to our sites, the customer service advisor is the face of Scania. First impressions count and the delivery of excellent customer service starts with this role.

This role will predominantly be based in the Parts department, the main duties will include:

• Handling, storing, and receiving stock.
• Identifying, sourcing, and ordering parts - Checking incoming stock against delivery notes and storing stock in the correct locations.
• Being the first point of contact both face to face and over the telephone and delivering excellent customer service - Their customers expect a high level of service and parts expertise, and they don’t like to disappoint!
• Supporting customers and workshop staff with any queries.
• Processing cash and card payments for customer parts.
• Ensuring quality is maintained throughout all stages to exceeding customers’ expectations.
• Building positive relationships with customers.

You’ll need excellent communication and relationship skills, and want to work in a constantly evolving environment, apply today if it is something that you think would be great for you.