Volvo Trucks Parts Advisor Apprenticeship

Thomas Hardie Commercials Ltd is the main distributor for Volvo Trucks and Volvo Bus and Coach throughout the North West of England, North Wales, and Lancashire.

In this Apprenticeship you will be part of a experienced team of Parts Advisors making sure the operations within the department run smoothly, whilst also receiving expert training.

Roles & Responsibilities include:
• Identifying and verifying for quality, quantity and description, parts stocks and other goods from suppliers.
• Receiving into the department and correctly locating items in established bin and other locations.
• Accurately identifying, locating and picking parts for workshop staff and customers’ by means of acquired knowledge, parts catalogues and computer stock lists.
• Conducting all transactions with workshop staff and customers pleasantly and courteously with an emphasis on customer service.
• Working within agreed discount structure and customer terms including the sensitive areas of credit withdrawal.
• Seeking ways to increase parts and workshop sales by identifying customer needs and incremental items to sell.
• Enhancing the reputation of Thomas Hardie Commercials Ltd. at every opportunity when interacting with others.

What are the benefits?
• Full-time employment from day one.
• Competitive salary as you progress.
• Residential training with expert support and guidance.
• Internationally recognised accreditation.
• Fully paid for training course, including all qualification fees and accommodation.
• Cycle 2 Work scheme.
• Death in service benefit.
• Long service award payment.
• Loyalty holiday entitlement.
• Medicash.

What you’ll achieve.
On successfully completing the Volvo Apprentice Programme, you will gain national qualifications recognised throughout the industry/other industries:
• Customer Service Practitioner Level 2