Vendor Support Coordinator Apprenticeship

Remit is delighted to be recruiting for an Apprentice Vendor Support Coordinator on behalf of Cox Automotive at their Leeds Site (LS26 0JE). This is a fantastic opportunity to join a well-established family-run business and start your career surrounded by world-leading experts!

The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.

To oversee a portfolio of key branch accounts, to provide a point of initial contact and administration support to the accounts as well as the business/branch. Responsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained.

Duties to Include:
- To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
- Contact with key customers on sale days (including presence on the rostrum if relevant), in order to enhance the customer experience
- Providing internal expertise on the portfolio of accounts, such as contribution to information for Marketing campaigns as appropriate
- Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings
- Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
- Help and support with the provisional bid process where needed, ensuring that provisional are logged pre-sale and that they are pursued post sale
- Ensure all post-sale paperwork is completed to customer requirements and in a timely manner, making certain that any queries are resolved and giving feedback to the customers
- Responsible for ensuring that all documents and AIMS are correct and updated to assist with the smooth running of the auction and accounts
- Supporting Auctioneers during sale days e.g. Simulcast
- Be the point of contact for our customers and develop and maintain excellent relationships with our vendors