Customer Service Apprentice

Remit are delighted to be recruiting on behalf of Wates for a Customer Service advisor in their Property Services team

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

As a level 3 Customer Service apprentice, you will gain the skills and experience needed to excel in a fast-paced, customer-focused environment.

This apprenticeship offers a unique opportunity to work alongside experienced professionals, develop your communication and problem-solving skills, and make a real difference to our customers' experience.

Role & Responsibilities:
- Act as the first point of contact for customers, providing friendly and efficient service.
- Handle inquiries and resolve issues via phone, email, or in-person interactions.
- Support the team in delivering an exceptional customer experience at every touchpoint.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with other departments to ensure seamless service delivery
- Ordering materials and equipment
- Logging jobs, uploading documents, and updating our systems
- Responding to questions, and booking in contractors
- Raising purchase orders
- Writing reports
- Booking in our contractors
- Completing administrative tasks within deadlines