ICT Support Apprentice
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Company Name: MJM Data Capture
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Type: Apprenticeship
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Sector: Information and Communication Technology (ICT)
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Application Deadline Date: 30/11/2024
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Positions Available: 1
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Location: Northampton, NN1 4EU
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Salary: £12,480.00 per year
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Ref: VAC-15991
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Start Date: 30/11/2024
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Working Week: Monday to Friday
Brief Description
Do you have a passion for IT and providing excellent support to all? Remit are proud to announce that we are recruiting on behalf of our client in the Northampton, NN1 area who are on the lookout to add an ICT Support apprentice to the ever-growing team. APPLY TODAY!
Vacancy Detail
Salary: £6.40 raising to £7.70 in April
Location: Northampton
Working Hours:
Qualification: Level 3 Information Communications Technician
You will be learning to give technical support to customers and help with all queries, taking the calls, logging the issues, and emailing the customers back with updates and many other tasks. You will receive support and training from work colleagues and apprenticeship but will also be supported and encouraged to research and solve problems independently. This is a great opportunity to gain exposure to a wide range of technical aspects of IT support and admin, whilst developing your existing skills.
Roles and Responsibilities:
• Provide 1st line support to staff via phone and email
• Log incoming calls and troubleshoot where possible
• Document procedures, information, and resolutions to a high standard
• Offer administrative support to the IT team
• Maintain the company file structure
• Report to the IT Manager
• Arrange Hardware repairs
• Learn company software
• Test Software
• Install software onto hand-held devices and desktop PCs
• Arrange deliveries and collections
Skills Required
• Educated to GCSE level, A-C
• A team player
• Strong work ethics
• Must be a professional individual.
• Good communications skills on the phone and off the phone
• Capable at solving problems
• Will be disciplined and have good attention to detail
• Excellent customer service
• Prepared to go the extra mile
• Help solve problems
Other Information
28 days annual leave with bank holidays off
Summer Gathering
Christmas Gathering
Semi formal- polo will be provided