Level 3 Customer Service Apprenticeship - Air Tube Technologies Ltd

Responsibilities:
• Providing support to our customers on a day-to-day basis and ensuring that effective communications are maintained.
• Ensure all necessary paperwork, documentation or reports are submitted in line with agreed timescales and followed through to their logical conclusion.
• Book Engineer site visits.
• Arrange accommodation when requested for engineers/colleagues and process payments for Congestion/Dart Charges/tolls etc.
• Effectively process the customer satisfaction courtesy calls.
• Maintain up-to-date CRM system.
• Build relationships with customers and key contacts.
• To ensure all correspondence received into the departments (phone, email or letter) is relayed to the appropriate person in a timely manner and that urgent requests are dealt with promptly.
• Provide an effective administration support function for sales, customer service and service support colleagues as required.
All candidates must be over 18.
• Liaise with the purchasing department to ensure all orders are logged.
• Monitor outstanding parts orders and liaise with relevant colleagues and customers, as necessary.
• Process initial sales enquiries.
• Working with the marketing team to assist with social media, marketing and customer-related projects.
• Document management - ensuring all documents are filed, maintained and archived as necessary.
• Basic admin duties, as required.
To be successful in this role, you will have the following skills and experience:
• Have a can-do attitude and proactive approach.
• Strong communication skills, written and verbal communication.
• Be a great team player, but also happy to work individually on own initiative.
• Good attention to detail.
• Have good Microsoft Office skills.