Business Administrator Level 3 Apprenticeship – Waverley Junior Academy (ACET)

Your day to day duties will include:

1. Reception

To provide a highly professional first point of contact for the academy
To answer all incoming telephone calls in a timely and effective manner, directing calls and or
taking messages as appropriate
To ensure the safeguarding of children is the highest priority, conducting appropriate checks and
ensuring appropriate supervision for visitors, contractors etc.
To meet and greet all persons coming into the academy in a professional, polite and friendly
manner – this will include parents / carers, pupils, general visitors, delivery personnel,
contractors etc., mindful of safety and security of the whole academy community.
To ensure visitors are allowed access to the site without delay (notwithstanding safeguarding
checks), following all relevant systems, including our required signing in procedures and
provision of identification badges, prior to them proceeding further onto the academy site.
To efficiently and accurately relay information, messages etc. provided by visitors and telephone
callers to the relevant person(s) in the academy – this may be achieved by email, telephone, or
personal delivery of the information / message to the individual involved.
To respond appropriately to pupil enquiries as required
To ensure reception area is welcoming and maintain its general tidiness
Provide tea / coffee etc. for visitors as required
To ensure reception area is welcoming and maintained to a high standard

2. Administration

To undertake a variety of duties which contributes to the finance processes within the academy
and wider trust, which will include:
The processing of incoming and outgoing general email and postal mail – ensuring both are
directed in a timely manner to the relevant person
When requested by appropriate staff, to contact parents / carers by letter or telephone to
provide information relating to the academy or individual pupils
Updating and maintaining academy records which may include registers, pupil database etc. as
required
Providing support for the organisation of meetings as required, e.g., room booking, setup,
refreshments etc.
Photocopying, faxing, filing of documentation