Daimler Trucks Customer Advisor Apprenticeship
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Company Name: Intercounty Truck & Van Ltd - Dunstable
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Type: Apprenticeship
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Sector: Retail and Commercial Enterprise
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Application Deadline Date: 20/12/2024
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Positions Available: 2
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Location: Dunstable, LU5 4TP
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Salary: £13,312.00 per year
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Ref: VAC-15636
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Start Date: 06/01/2025
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Working Week: Monday - Friday 8:00-17:00
Brief Description
Remit Training is recruiting on behalf of Intercounty Truck & Van Dunstable have an opening for an apprentice Customer Service Advisor to join their highly skilled team. This position will enable you to learn the skills and knowledge required to become a qualified Customer Service Specialist.
Vacancy Detail
As one of the first faces our customers will see when bringing their vehicles to our sites, the customer service advisor is the face of the company. First impressions count and the delivery of excellent customer service starts with this role.
Roles and Responsibilities include, but are not limited to:
• Being the first point of contact both face to face and over the telephone and delivering excellent customer service - Their customers expect a high level of service and parts expertise, and they don’t like to disappoint!
• Supporting customers and workshop staff with any queries.
• Processing cash and card payments for customer parts.
• Ensuring quality is maintained throughout all stages to exceeding customers’ expectations.
• Building positive relationships with customers.
Qualifications Required
GCSE Grade 4/C, or Functional Skills Level 2 in English and Maths.
Personal Qualities
• ABILITY TO BUILD RAPPORT AND POSITIVE RELATIONSHIPS – Working with the customer to build professional relationships to maximise sales opportunities and meet the customer’s needs
• TRUSTWORTHY – Managing own workload, ensuring the customers are kept up to date
• FORWARD THINKER, USING OWN INITIATIVE UNDER PRESSURE – Be able to overcome any obstacles that present themselves under pressure whilst ensuring the customer’s needs are still met.
Skills Required
Outstanding customer service skills with both internal and external customers
• Strong attention to detail
• Ability to build and manage relationships both internally and externally
• Organisation skills – keeping the customer up to date on progress
• Be driven to maximise potential sales opportunities
Other Information
Good Luck!
Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications.