Business Admin Apprenticeship - Level 3

Level 3 Business Adminitration Apprenticeship
£14,625.00 annually
Monday to Friday - 37.5 hours weekly

Abzorb have more than 20 years’ experience as a progressive technology company specialising in telecoms, for businesses both nationally and internationally. They are dedicated to providing the most efficient, seamless support packages that work for businesses. They understand that people want straightforward, simple-to-use, flexible solutions that are as individual as their clients are. They will find you the best networks at a competitive price and we will put you in control. Their success is built on our excellent customer service. You can speak to a human 24/7, when you need advice and support and they will be right there at the end of the phone, in person, to help.

Responsibilities:
• Process the following tasks for mobile networks including Vodafone, O2, EE and abZ. Many of these mobile tasks are automated so these need to be overseen in case the automation errors: SIM changes, Order new connections, Change bundles and more.
• Place orders for leased lines and manage these through to the point where the service is live. Ensure any requested modifications to leased line services are ordered and complete successfully.
• Place and manage new orders and modifications for Hosted platforms such as Xelion and BT Centrex.
• Place and manage new orders and modifications for SIP services with providers including Zapappi, Gamma and BT Wholesale.
• Place and manage orders for Gamma Inbound and Gamma number ports.
• Process the following tasks for items of kit such as mobile handsets, routers, desk phones. E.g. Place orders for kit items, book kit items out when ready & raise credits for kit items among more.
• Create tasks from emails sent to the Provisioning email address via the Portal email automation service. If the email already relates to an existing task then ensure the email is associated to the respective task.
• Liaise with the Billing Department to ensure all information required to bill is provided once an order is completed.
• Ensure any issues which arise from the processing of all the above tasks are resolved.
• Answer overflow phone calls when the Customer Care Team are busy or unavailable, and try to help the customer to the best of your ability.
• Any other Provisioning related ad hoc tasks that may arise from time to time.