IT Support Technician Apprenticeship Level 3

Company Name: Local Pensions Partnership
Type: Apprenticeship
Sector: Information and Communication Technology (ICT)
Application Deadline Date: 08/04/2024
Positions Available: 1

Location: Preston, PR1 3NU
Salary: £16,000.00 per year
Ref: VAC-15203
Start Date: 22/04/2024
Working Week: Mon - Fri

Brief Description

The postholder will provide System support service to users of UPM within LPPA, Employers and Clients,
The postholder will provide technical assistance to colleagues and end users, liaising with external partners and suppliers where necessary to troubleshoot issues.

Vacancy Detail

***Preston***
Qualification: Level 3 ICT Support Technician
Salary: £16,000.00
Location: Preston

Key Responsibilities:
•First Point of Contact for System Team
•Support for Pension Point and Employer Portal Queries/Issues
•Perform System Daily Checks
•Assist with Performance reporting and investigation.
•Support for Bulk Procedures such as Annual/Regular events/BDIs/Employer Moves
•Assist with Quarterly Audit Reviews
•Assist with Testing of Releases
•Assist with Environment Refreshes
•Liaise with the pension administration system suppliers, logging tickets and following through to successful resolution.
•UPM Version Control/Configuration Management
•System/Training Documentation Version Controlled
•Representation on UPM Internal Group•

Qualifications Required

•5 GCSEs grades A*-C/9-4 or equivalent (including English Language, Maths & ICT)

Personal Qualities

•Doing the right thing
•Forward thinking
•Working together
•Committed to excellence

Skills Required

Essential:
•The ability to evaluate issues including logical thinking and problem-solving skills.
•Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and advice to support LPPA objectives.
•Attention to detail and innovative thinking skills.
•Self-motivated, decisive, with the ability to adapt to change and competing demands.
•Confident and comfortable in implementing and driving change in a team within a dynamic work environment to deliver results.
•Strong desire to learn

•Demonstrable ability to plan workloads, ensuring deadlines are met.
•Always committed to providing great customer service
•Resilient and people centric at all times

Future Prospects

We are offering the right candidate the chance to kick start their career with full training provided.

Other Information

•Sets and applies LPPA wide standards for stakeholder service and champions a service culture with a focus on how things are achieved as well as what is achieved.
•Embraces change and sees it as an opportunity not a threat
•Awareness of risks within immediate work area and understands contingencies in place.