IT Support Technician Apprentice

IT Support Apprenticeship (Level 3)
£12,000pa - £13,000pa
This role is Hybrid-remote with the Majority of the work week spent on location in Hackney.


As a successful candidate, you will be expected to join our growing UK team in providing quality support to our clients and partners.
Putting Spectrum IT’s customers at the heart of everything you do, the ideal candidate will possess a combination of IT literacy and customer service experience that enables them to engage and communicate effectively.
• Acting as the first point of contact for client issues (support tickets) via email, phone, and in-person
• Capturing and recording information required in order to correctly prioritise tickets
• Resolving technical tickets both at supported schools and remotely
• Escalate tickets to the next line within SLAs
• Communicating ticket progress with customer contact
• Advise and adhere to recommended security guidelines
• Achieving training goals set by your line manager in your Personal Development Plan
• Provide on-site assistance to customers within their premises during scheduled visits
• Providing basic training to clients on how to use new IT equipment, I.e. tablets, and laptops.
• Implementing requested changes to Cloud SaaS services including Microsoft 365 and Google
Workspaces.
• Identify trends in tickets to proactively address issues and suggest fixes
• Update and maintain documentation

Spectrum IT Consultancy is a small company, supporting education institutions in East London and businesses across the UK. We are offering an exciting opportunity to develop your IT skills under the guidance of two 3rd line engineers and be part of a growing Managed Service Provider.