Customer Service Apprenticeship

  • Company Name: West Way Nissan Birmingham
  • Type: Apprenticeship
  • Sector: Business Services
  • Application Deadline Date: 03/03/2024
  • Positions Available: 1
  • Location: Sutton Coldfield, B74 2HE
  • Salary: £13,000.00 per year
  • Ref: VAC-14935
  • Start Date: 04/03/2024
  • Working Week: 40 hours per week, may include evening and weekend work

Brief Description

Remit Group is recruiting on behalf of West Way Nissan for a Customer Service Advisor Apprentice based in Sutton Coldfield, B74 2HE. You’ll benefit from extensive training whilst gaining hands on work experience. You’ll also be supported in studying for a nationally recognised qualification.

Vacancy Detail

Remit Group is recruiting on behalf of West Way Nissan for a Customer Service Advisor Apprentice. You’ll benefit from extensive training whilst gaining hands on work experience. You’ll also be supported in studying for a nationally recognised qualification!
Duties will include:
• - Assist on the Parts Trade Counter to advise & supply parts to private and business customers
• - Handle parts purchase financial transactions including administration
• - Assist on the Workshop Counter to supply internal parts to a team of Technicians
• - Handle parts enquiries by phone and email.
• - Source products via the manufacturer
• - Advise retail customers on availability of parts & delivery time scales
• - Ensure all parts are logged in & out using the dealership computer system
• - Deliver a professional & efficient service to all customers & colleagues
• - Work closely with the Parts Manager and Parts Advisors to ensure smooth running of the Parts Department
• - Carry out parts stock takes and audits.
• - Maintain an orderly and tidy parts department

Qualifications Required

Maths & English GCSE grade A-C - required

Personal Qualities

Candidates must have a keen interest in the motor industry and be reliable, with excellent timekeeping and attendance.
Other qualities the West Way Nissan group are looking for in their candidates are:
• Motivated
• Independent
• Show initiative
• Enthusiastic
• Positive attitude

Skills Required

As a Customer Advisor Apprentice you will need to demonstrate:
• Knowledge of the West Way Nissan Group
• Confidence and an outgoing personality
• A smart and professional appearance and manner
• Excellent communication skills, both written and verbal
• Good level of numeracy
• Ability to negotiate

Future Prospects

Apprentices have the potential to work their way into a full-time, permanent role upon completion of the apprenticeship, specialising in Vehicle Sales, Parts, or Service Advisor roles!

Other Information

Are you willing to commit to the training?
Do you meet the required academic standards?

Ready to start your adventure?