ICT Support Technician Apprenticeship

  • Company Name: XEPOS Ltd
  • Type: Apprenticeship
  • Sector: Information and Communication Technology (ICT)
  • Application Deadline Date: 04/03/2024
  • Positions Available: 2
  • Location: Solihull, B90 2EL
  • Salary: Between £14,000.00 and £16,000.00 per year
  • Ref: VAC-14879
  • Start Date: 11/03/2024
  • Working Week: Monday to Friday 10am to 6pm

Brief Description

Do you have a passion for IT and supporting others with their technical needs?
Here at Remit, we are proud to be recruiting for our client based in Solihull, Birmingham who are on the lookout for an ICT Support Technician. Apply Today!

Vacancy Detail

Salary- £14,000 to £16,000 per annum
Working Hours- Monday to Friday 10am to 6pm
Location- Solihull, B90
Qualification- Information Communications Technician - Level 3

Roles and Responsibilities:
• Dealing with technical issues regarding our customers' hardware, software, and networking
• Completing both first-line and second-line support tasks
• Take ownership of customer's issues and ensure they are fixed with a relevant time scale
• Communicating with our customers using the phone, live chat, and email whilst providing a good level of customer service
• Working with databases such as SQL to identify errors and make repairs
• Pairing customer's card terminals and EPOS systems over the network.

Qualifications Required

5 GCSEs grades A*-C/9-4 or equivalent (including English Language, Maths & ICT)

Personal Qualities

• Reliable
• Trustworthy
• Enthusiastic
• Team Player

Skills Required

• IT Literate,
• Social Media Exposure,
• Excellent Communication Skills,
• Ability to demonstrate initiative.
• Previous experience working in technical support
• Knowledge of general networking and IP addressing
• Basic knowledge of SQL and databases
• Knowledge of operating systems and troubleshooting problems with Windows 7 to 10
• Strong communication skills and ability to work both independently and in a team
• Basic understanding of computer hardware, components, and peripherals

Ready to start your adventure?