Renault Aftersales Customer Service Advisor Apprenticeship

Company Name: RH Commercial Vehicles Ltd (Northampton)
Type: Apprenticeship
Sector: Business Services
Application Deadline Date: 04/03/2024
Positions Available: 1

Location: Northampton, NN7 4AW
Salary: £260.00 per week
Ref: VAC-14589
Start Date: 18/03/2024
Working Week: Mon -Friday 08:00-17:30 (30 min lunch) Rota Saturday paid at 1.5 OT 08:00-12:00

Brief Description

RH Commercials are looking for a motivated and committed individual to join the Customer Service Parts Team in Northampton, NN7 4AW

Vacancy Detail

As RH Commercial's training provider, Remit are recruiting for a Customer Service apprentice for their Northampton depot.

Do you love working with people?
Are you friendly and approachable?
Can you provide great customer service?
If so, this apprenticeship might be just for you!

Working within the Parts Department as an apprentice Customer Advisor you will be serving both internal and external customers in a professional and timely manner, giving them a fantastic customer experience and ensuring they receive the best advice through your product knowledge and the use of parts catalogues.

What does the role involve?
Being the first point of contact both face to face and over the telephone and delivering excellent customer service.
• Checking incoming stock against delivery notes and storing stock in the correct locations
• Handling, storing and receiving stock
• Support customers and workshop staff with parts identification and process
• Process cash and card payments for customer parts
• Ensure quality is maintained throughout all stages to exceed customers’ expectations
• Excellent customer service skills, to build positive relationships and to interpret customer needs

We want to identify those people who are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and who want to deliver great customer service.
If this is you, why not apply?

Qualifications Required

• You must have GCSE 9-4 (A* - C) or Functional Skills Level 2 in English and Maths and we will support you to help develop your knowledge further.
• Predicated grades are acceptable

Personal Qualities

• Punctuality and good timekeeping
• Workplace maturity and professionalism
• Proactive attitude
• Can work to a high standard

Skills Required

• A logical approach to problem-solving
• An enthusiasm to learn new practical and theoretical skills
• Professional telephone manner

Future Prospects

As an apprentice, you will be a full-time employee from the very beginning and while training you’ll be earning your place as an integral part of the team.
Once you have achieved your qualification, you will have further opportunities to progress to positions such as Supervisor or Manager.

Other Information

Closing Dates: Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications

Recruitment Process: If you are among the shortlisted candidates, you will be contacted by phone to discuss the opportunity in greater detail. Following that, you will be required to complete online English and Maths assessments before your application is submitted to the employer