IT Support Technician

  • Company Name: Tie Data
  • Type: Apprenticeship
  • Sector: Information and Communication Technology (ICT)
  • Application Deadline Date: 11/12/2023
  • Positions Available: 1
  • Location: Ripley, DE5 3NW
  • Salary: £14,000.00 per year
  • Ref: VAC-14504
  • Start Date: 18/12/2023
  • Working Week: Monday – Friday / 08:30 – 17:00

Brief Description

For over 37 years, our client has been a trusted partner for businesses seeking comprehensive IT solutions. They pride ourselves on providing top-notch IT services and support to their valued customers. The team of experts works tirelessly to address all IT-related needs and issues, ensuring the smooth operation of their clients' businesses.

Vacancy Detail

Due to continued expansion, they are looking for a new IT Apprentice to join their organisation in Ripley, where you will gain invaluable hands-on experience and have the chance to work with experienced professionals in a dynamic and supportive environment.

Qualification: Level 3 Information Communications Technician
£14,000 per annum
Monday – Friday / 08:30 – 17:00
Fully Office Based
22 days holiday plus bank holidays
Relaxed office environment
Easily accessible location via public transport

Daily Duties & Responsibilities

Build computer systems, additional memory, hard drive or graphics cards to an existing system
Managing and monitoring backups
Sending out simulated phishing attacks
Updating windows operating systems, office applications and installing anti-virus
Resetting passwords for user accounts within Office 365 and document changes within IT Glue
Engaging with customers via phone, email, Teams and the ticketing system
Diagnosing IT problems and faults using tools such as Microsoft event viewer

Qualifications Required

Ideally 5 GCSE's grade C or 4 and above in English and Maths

Skills Required

A deep desire to deliver an amazing client experience
The ability to keep up with & adapt to the fast-paced IT world
Able to give clear and concise guidance to others
Able to work as part of a team or without supervision

Ready to start your adventure?