IT Support Technician Apprentice

Company Name: Custard Technical Services Ltd (Custard IT)
Type: Apprenticeship
Sector: Information and Communication Technology (ICT)
Application Deadline Date: 04/12/2023
Positions Available: 1

Location: Farnsfield, NG22 8LS
Salary: Apprenticeship Minimum Wage
Ref: VAC-14493
Start Date: 11/12/2023
Working Week: Monday to Friday

Brief Description

Remit Training is recruiting on behalf of our client Custard IT, a team made up of friendly and reliable tech support professionals whose focus is always based on the customer experience and providing excellent service. Due to continuous expansion, they're recruiting a number of IT Support Apprentices!

Vacancy Detail

Custard is currently offering a fantastic recruitment opportunity for someone that has a passion for IT, basic IT knowledge and a willing to learn. We are looking for driven individuals to join our Team and be a part of the growing Custard family. This position will involve working with various applications and systems to analyze, diagnose and solve issues from the office.

Qualification: Level 3 Information Communications Technician (Support Pathway)
Salary: Apprentice National Minimum, with a view to increasing after the first 12 months
Hours: Monday to Friday
Office Based
Location: Farnsfield, Nottinghamshire

As an Apprentice with this brilliant client, you can expect to get involved in the following;

- Work with users to resolve IT faults and requests within agreed timescales.
- Create, maintain and remove user accounts from IT systems.
- Install, commission and test new equipment.
- Carry out system checks.
- Answer IT Helpdesk calls and provide first line assistance.
- Work with users to resolve outstanding faults.
- Ensure that all helpdesk calls are actioned within agreed service levels.
- Record all call details on the ticket platform.

Qualifications Required

Ideally GCSE's graded between 4 or C and above including English and Maths

Personal Qualities

Confident and self-motivated, with a positive ‘can-do’ attitude
Good communication skills
Capable of Multi-Tasking
Experience of team-working
Good Time Keeping and Time Management
Enjoys technology

Skills Required