IT Support Technician Apprentice

  • Company Name: Custard Technical Services Ltd (Custard IT)
  • Type: Apprenticeship
  • Sector: Information and Communication Technology (ICT)
  • Application Deadline Date: 04/12/2023
  • Positions Available: 1
  • Location: Farnsfield, NG22 8LS
  • Salary: Apprenticeship Minimum Wage
  • Ref: VAC-14493
  • Start Date: 11/12/2023
  • Working Week: Monday to Friday

Brief Description

Remit Training is recruiting on behalf of our client Custard IT, a team made up of friendly and reliable tech support professionals whose focus is always based on the customer experience and providing excellent service. Due to continuous expansion, they're recruiting a number of IT Support Apprentices!

Vacancy Detail

Custard is currently offering a fantastic recruitment opportunity for someone that has a passion for IT, basic IT knowledge and a willing to learn. We are looking for driven individuals to join our Team and be a part of the growing Custard family. This position will involve working with various applications and systems to analyze, diagnose and solve issues from the office.

Qualification: Level 3 Information Communications Technician (Support Pathway)
Salary: Apprentice National Minimum, with a view to increasing after the first 12 months
Hours: Monday to Friday
Office Based
Location: Farnsfield, Nottinghamshire

As an Apprentice with this brilliant client, you can expect to get involved in the following;

- Work with users to resolve IT faults and requests within agreed timescales.
- Create, maintain and remove user accounts from IT systems.
- Install, commission and test new equipment.
- Carry out system checks.
- Answer IT Helpdesk calls and provide first line assistance.
- Work with users to resolve outstanding faults.
- Ensure that all helpdesk calls are actioned within agreed service levels.
- Record all call details on the ticket platform.

Qualifications Required

Ideally GCSE's graded between 4 or C and above including English and Maths

Personal Qualities

Confident and self-motivated, with a positive ‘can-do’ attitude
Good communication skills
Capable of Multi-Tasking
Experience of team-working
Good Time Keeping and Time Management
Enjoys technology

Skills Required

A proactive and positive attitude
Analytical approach with good questioning and listening skills.
Confident phone manner and strong written communication skills
Excellent customer service skills
To understand call handling, prioritisation and escalations Ability to work well in a team as well as solely.

Ready to start your adventure?