Scania Service Advisor Apprenticeship
Company Name: Scania (GB) Ltd - Darlington
Sector: Business Services
Application Deadline Date: 30/11/2023
Positions Available: 1
Location: Darlington, DL3 0XE
Salary: £14,675.00 per year
Start Date: 01/12/2023
Working Week: Monday - Friday 8am - 4:30pm
Ready for the next stage in your career? Scania Trucks might have just the role for you if you are looking to develop your admin career to the next steps through an apprenticeship.
Working within the Service Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and expertise and we don’t like to disappoint!
Working as part of a team, the Service Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service.
Scania Trucks goes the extra mile to provide an excelled employment package for every member of staff. This can include; Incentive Schemes, Pension, Scania Rewards and an Employee Assistance Programme.
Roles and Responsibilities include:
• Dealing with customer and clients needs face-to-face and over the phone with a professional and friendly approach
• Service reception cover
• Contacting external customers and providers for various information requests
• Assisting with day-to-day smooth running of the service desk
• MOT bookings
• General duties relevant to the smooth and efficient operation of the department as required by your line manager
7.50 an hour
Minimum requirements are a Grade '4/C' or equivalent in GCSE English and Maths.
Self-motivated, flexible, with the ability to work accurately and to follow processes, always giving attention to detail.
A team player, who is willing to be flexible for the needs of the business and have a desire to learn administration within the transport industry.
Excellent communication skills both written and verbal,
At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.