IT Support Technician Apprentice (Level 3)

  • Company Name: Select Technology
  • Type: Apprenticeship
  • Sector: Information and Communication Technology (ICT)
  • Application Deadline Date: 21/11/2022
  • Positions Available: 1
  • Location: Paddock Wood, TN12 6UF
  • Salary: £14,500.00 per year
  • Ref: VAC-11593
  • Start Date: 25/11/2022
  • Working Week: 8:30 - 17:30 Monday to Friday

Brief Description

Are you a tech-savvy individual looking to grow your career in the IT sector? Want to gain a recognised qualification whilst earning a great salary? Remit Training is recruiting on behalf of Select Technology Systems for an outgoing and friendly individual to embark on our Information Communications Technician Level 3 Apprenticeship. Apply today!

Vacancy Detail

Qualification: IT Support Technician - Level 3 Apprenticeship
Location: Select Technology Systems Ltd
Salary: £14,500 per annum w/ overtime pay
TN12 6UF
Apprenticeship Start Date: September 2022

Whether you are looking for a full or partially managed IT service, or need the advice to solve a business or technological challenge, Select Technology can help. They offer a revolutionary Managed IT Service Plan: Prestige and their IT consultants can also work on a project basis, including helping your business migrate to cloud-based solutions or work on infrastructure projects.

Due to their clients continued growth, they are looking for a confident Modern Apprentice with great interpersonal skills to join their World Class Service Desk Team. Established for over 25 years with an outstanding reputation, they are a friendly, successful, and ambitious company. Now is the perfect time to join them and be a part of their next chapter and continued success.

Working as a 1st Line Support Engineer Trainee from their smart modern offices with breakout and recreational areas including a pool table, this is a fantastic opportunity for someone who is customer-focused, technical and has excellent communication skills looking to further their career and thrive in an enjoyable working environment. They are passionate about cultivating a fun and rewarding environment where their staff is looked after while providing a framework and incentives to enable everyone to fulfill their potential.
As part of their dedicated Services Desk, the 1st Line Support Engineer Trainee will work closely with the team supporting and helping clients succeed through technology. As first-line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary, an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week

Duties and responsibilities:

- First point of contact for support calls
- Provide Remote/Onsite 1st Line support to clients
- Installation work
- Achieve both personal targets such as customer satisfaction
- Working in order of SLA and priority of tickets
- System documentation

Qualifications Required

GCSE grade C or 4 and above with English and Maths

Personal Qualities

- Outgoing
- Friendly
- Confident

Skills Required

- Great customer service skills
- Positive and passionate about technology
- Good problem-solving skills
- Interpersonal skills

Future Prospects

This programme can lead to job opportunities as:
- 1st & 2nd Line Support Technician
- Cloud Technician
- Cyber/Security Support Technician
- Help Desk Support Technician
- IT Support Analyst

Other Information

- 25 days holiday, plus Bank Holidays, plus your Birthday as a bonus annual leave day
- Annual Staff Bonus
- Pension scheme
- Ride2work Scheme
- Onsite Games Room
- Unlimited free fruit and soft drinks
- Beans to cup coffee machine
- Company paid quarterly social events
- New client introduction bonus
- New staff introduction bonus
- PerkBox discounts and offers

This vacancy has expired