Helpdesk & Technical Support Apprentice

Remit Training is recruiting on the behalf of boxx; which are a technology business, so remote working is easy and often preferred. For those who like to come to the Office, they have a state-of-the-art facility in central Milton Keynes, where the team is usually found at meetups or seeing clients.

The role
The Apprentice plays a vital part of the Service Delivery Team and often acts as the first point of contact for customers. You will work in all aspects of the business - dealing effectively with all customer enquiries such as first-line tech support and admin tasks, providing excellent customer service and satisfaction always.
You should also have a keen eye for customer retention, with the ability to recognise upsell and renewal opportunities to Boxx Comms existing customers. The Apprentice would be responsible for processing each enquiry to a satisfactory conclusion or escalation. If you are tech-savvy and passionate about customer experience, this may be the role for you!

Key responsibilities:

• Identify, resolve, report and log customer issues using our CRM systems and tools.
• Providing first-line support with Telephone, internet, Mobile and UC communications queries
• Perform remote troubleshooting through diagnostic techniques.
• Manage new and existing enquiries end to end & across CRM platforms liaising with customers and suppliers.
• Provide customer information about other products and services.
• Identifying potential for additional sales, renewal and upsell opportunities providing intelligence to the sales team.
• Liaise with other members of staff where complex issues require their assistance, including arranging appointments for customers where necessary.

The ideal candidate would be a passionate and bright all-rounder with a keen interest in technology and a willingness to learn. At boxx, they recruit on attitude and personality above experience; if you like the sound of them, then don't be shy get in touch!