IT Support Technician Apprenticeship (Level 3)
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Company Name: Evolve IT Support
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Type: Apprenticeship
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Sector: IT
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Application Deadline Date: 11/09/2022
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Positions Available: 1
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Location: Crewe, CW1 9HD
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Salary: Between £9,750.00 and £17,550.00 per year
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Ref: VAC-10972
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Start Date: 19/09/2022
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Working Week: Monday to Friday 8:00 am - 4:00 pm
Brief Description
Are you a motivated and tech-savvy person looking for a career in IT? Want to earn a great wage whilst working towards a Level 3 qualification? Remit Training is delighted to be recruiting on behalf of Evolve IT Support, for a resilient and driven IT Support Technician Apprentice to join the team. If you think you have what it takes, apply today!
Vacancy Detail
IT Support Technician Apprenticeship - Level 3
£9,750 - £17,550 p.a.
Stoke-on-Trent - Full UK Driving Licence Required
Roles and Responsibilities:
• Provide onsite 1st/2nd Line Support liaising with school staff
• Offer 1st Line Remote, Phone & Email support when offsite utilising remote support tools and assessing priority accordingly
• Escalate issues to 3rd Line Support and Management where necessary
• Install and update operating systems on workstations and mobile devices, including Chromebooks, iPads, tablets, etc.
• Software installation and updates – Windows, iOS, Android, Chrome
• Troubleshoot software/ Hardware issues
• Conduct general hardware maintenance, including necessary upgrades and simple repairs
• Log hardware faults with external agencies and actively monitor them until their successful resolution
• Move and set up ICT equipment around the site where appropriate
• Assist in troubleshooting and resolving network infrastructure issues, in-house, or with outside agencies when necessary
Qualifications Required
GCSEs in Maths and English
Full UK Driving Licence
Personal Qualities
• Driven
• Resilient
• Confident
• Willing to learn
Skills Required
• Excellent communication skills including the ability to liaise with technical colleagues and none technical customers effectively
• Ability to manage customer expectations with a proven track record of delivering customer service and satisfaction.
• Time management includes scheduling of meetings, prioritising workload and delivering none negotiables on time
• Basic understanding of hardware, software, and operating systems
Future Prospects
Progress opportunities are likely to be available with Evolve IT Support, upon successful completion of the apprenticeship
Other Information
Benefits:
• 25 (rising 32) days annual leave with five years' service
• Pension
• Laptop & Mobile Phone
• Relaxed timetable during school holidays
• Progression and skills development opportunities
• Training and CPD Opportunities