IT Support Technician Apprenticeship (Level 3)

  • Company: Evolve IT Support
  • Location: Crewe, CW1 9HD
  • Type: Apprenticeship
  • Salary: Between £9,750.00 and £17,550.00 per year
  • Sector: IT
  • Ref: VAC-10972
  • Application Deadline Date: 14/08/2022
  • Start Date: 22/08/2022
  • Positions Available: 1
  • Working Week: Monday to Friday 8:00 am - 4:00 pm

Brief Description

Are you a motivated and tech-savvy person looking for a career in IT? Want to earn a great wage whilst working towards a Level 3 qualification? Remit Training is delighted to be recruiting on behalf of Evolve IT Support, for a resilient and driven IT Support Technician Apprentice to join the team. If you think you have what it takes, apply today!

Qualifications Required

GCSEs in Maths and English
Full UK Driving Licence

Personal Qualities

• Driven
• Resilient
• Confident
• Willing to learn

Skills Required

• Excellent communication skills including the ability to liaise with technical colleagues and none technical customers effectively
• Ability to manage customer expectations with a proven track record of delivering customer service and satisfaction.
• Time management includes scheduling of meetings, prioritising workload and delivering none negotiables on time
• Basic understanding of hardware, software, and operating systems

Future Prospects

Progress opportunities are likely to be available with Evolve IT Support, upon successful completion of the apprenticeship

Vacancy Detail

IT Support Technician Apprenticeship - Level 3
£9,750 - £17,550 p.a.
Stoke-on-Trent - Full UK Driving Licence Required

Roles and Responsibilities:

• Provide onsite 1st/2nd Line Support liaising with school staff
• Offer 1st Line Remote, Phone & Email support when offsite utilising remote support tools and assessing priority accordingly
• Escalate issues to 3rd Line Support and Management where necessary
• Install and update operating systems on workstations and mobile devices, including Chromebooks, iPads, tablets, etc.
• Software installation and updates – Windows, iOS, Android, Chrome
• Troubleshoot software/ Hardware issues
• Conduct general hardware maintenance, including necessary upgrades and simple repairs
• Log hardware faults with external agencies and actively monitor them until their successful resolution
• Move and set up ICT equipment around the site where appropriate
• Assist in troubleshooting and resolving network infrastructure issues, in-house, or with outside agencies when necessary

Other Information


• 25 (rising 32) days annual leave with five years' service
• Pension
• Laptop & Mobile Phone
• Relaxed timetable during school holidays
• Progression and skills development opportunities
• Training and CPD Opportunities

Ready to start your adventure?