Scania Service Advisor Apprenticeship
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Company Name: Scania (GB) Ltd - Normanton
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Type: Apprenticeship
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Sector: Business Services
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Application Deadline Date: 16/09/2022
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Positions Available: 1
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Location: Normanton, WF6 1QT
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Salary: £13,000.00 per year
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Ref: VAC-10563
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Start Date: 17/09/2022
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Working Week: 8am - 4.30pm Monday to Friday
Brief Description
Are you looking for an opportunity within a fast paced, progressive company? Scania are looking for a passionate and ambitious individual who is keen to learn and develop their skills to become the future of their great company as a Service Advisor.
Vacancy Detail
Working within the Service Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and expertise and we don’t like to disappoint!
Working as part of a team, the Service Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service.
Scania goes the extra mile to provide an excelled employment package for every member of staff. This can include; Incentive Schemes, Pension, Scania Rewards and an Employee Assistance Programme.
Roles and Responsibilities include:
• Dealing with customers and clients needs face-to-face and over the phone with a professional and friendly approach
• Service reception cover
• Contacting external customers and providers for various information requests
• Assisting with day-to-day smooth running of the service desk
• MOT bookings
• General duties relevant to the smooth and efficient operation of the department as required by your line manager
Qualifications Required
• Minimum of GCSE (or equivalent) grades of 9* - 4 (A - C) in English and Maths or level 2 at Functional Skills
Personal Qualities
We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and want to deliver great customer service
Skills Required
You will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed.
Future Prospects
At Scania, they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout their Global organisation.
Other Information
Closing Dates: Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications