Customer Support Administration Apprentice

  • Company: Cox Automotive
  • Location: Wyton, PE28 2DU
  • Type: Apprenticeship
  • Salary: £15,000.00 per year
  • Sector: Business Services
  • Ref: VAC-10555
  • Application Deadline Date: 30/06/2022
  • Start Date: 01/07/2022
  • Positions Available: 1
  • Working Week: Monday - Friday

Brief Description

If you would like to progress your Admin career working for a national automotive services organisation and live in Huntingdon PE28 2DU this would be a great opportunity for you. You will undertake a Level 3 Business Admin Apprenticeship.

Qualifications Required

GCSE grade 4-9 A*-C

Personal Qualities

Able to use your initiative and be flexible, reacting to change quickly and effectively
• Able to work as part of a team to ensure successful delivery of a sale
• Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

Skills Required

• Excellent customer service skills
• Strong administration skills
• A keen eye for detail and accurate data entry skills
• Excellent interpersonal and communication skills both verbal and written.

Future Prospects

Benefits to working for Cox Automotive
• Holiday purchase scheme
• Two volunteer days
• Onsite parking
• Employee Assistance Programme and Wellbeing hub
• Life Assurance Cover
• Pension scheme
• Flu vaccination vouchers
• Access to Gear Up which provides online and store discounts with a range of retailers
• Cycle to work scheme
• Training/apprenticeship offering
• Discounts at our Auctions

Vacancy Detail

Remit is recruiting on behalf of Cox Automotive, working within the customer service team which is the first line of contact for any customer.
You will be expected to deal with a wide range of issues whilst maintaining excellent levels of customer service and demonstrating good communication skills

• Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
• Efficient and accurate filing of vehicle documents
• Process daily post, ensuring all documents are posted to the correct customers on time.
• Responsible for booking in units at multiple Vehicle solutions locations.
• Responsible for using multiple external customers databases and systems
• Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

Customer Service

• Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
• Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
• To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
• Contact with key customers both within the business and external in order to enhance the customer experience

Ready to start your adventure?