Customer Support Administration Apprentice

Remit is recruiting on behalf of Cox Automotive, working within the customer service team which is the first line of contact for any customer.
You will be expected to deal with a wide range of issues whilst maintaining excellent levels of customer service and demonstrating good communication skills

• Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
• Efficient and accurate filing of vehicle documents
• Process daily post, ensuring all documents are posted to the correct customers on time.
• Responsible for booking in units at multiple Vehicle solutions locations.
• Responsible for using multiple external customers databases and systems
• Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

Customer Service

• Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
• Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
• To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
• Contact with key customers both within the business and external in order to enhance the customer experience