Starbucks Shift Supervisor Apprenticeship

  • Company Name: Starbucks - Touchwood Court
  • Type: Apprenticeship
  • Sector: Business Services
  • Application Deadline Date: 27/06/2022
  • Positions Available: 1
  • Location: Solihull, B91 3TB
  • Salary: £17,472.00 per year
  • Ref: VAC-10357
  • Start Date: 28/06/2022
  • Working Week: 30 hrs pw; full flexibility will be required from 5am – 10pm across 7 days a week.

Brief Description

Remit is recruiting on behalf of Starbucks at their Touchwood Court (B91 3TB) store, for a Shift Supervisor. You'll undertake a Team Leader Level 3 apprenticeship and create the Starbucks Experience for customers, by providing them with prompt service, quality beverages & products, and maintaining a comfortable store environment.

Vacancy Detail

This is a fantastic opportunity to become a Starbucks partner, contributing to their success by providing legendary customer service to all customers.
As the Shift Supervisor you will be assisting the Store Manager in carrying out store operations during your scheduled shifts. You’ll be ensuring that the partners on shift can create and maintain the Starbuck Experience.
Your duties will include:
- Carry out store operations during shifts, including organising opening and closing duties
- Ensuring that baristas are delivering the required levels of customer service
- Follow operational policies and procedures for cash handling, safety and security to ensure the safety of all partners during each shift
- Providing quality beverages and food products for all customers by adhering to all recipe and presentation standards
- Follow heath, safety and sanitation guidelines for all products
- Handle cash and other payment transactions safely and securely
- Assist with training new partners by reinforcing successful performance and encouragement as needed. Give feedback to the Store Manager during the shift
- Contribute to a positive team environment by understanding and addressing individual motivation, needs and concerns.
- Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
There are lots of benefits to being a Starbuck partner, including a free bag of coffee each week and discounts on food during working hours.
Interviews will include a competency based interview and short role play around customer service and sales.
Uniform will be provided

Qualifications Required

None - but you will be asked to complete English and Maths assessments as part of the recruitment process.

Personal Qualities

Able to work under pressure and remain calm
Willing to learn
Happy to work unsociable hours on a regular basis
Punctual

Skills Required

You will be a great team player with the ability to work at speed and under pressure. You will need to be passionate about the Starbucks brand and capable of delivering great customer service.
You will be able to follow store operating policies and standards
Some experience of working in a fast paced customer facing role
Experience of delegating tasks to employees and co-ordinating their tasks

Future Prospects

There are plenty of opportunities for progression within Starbucks. They provide great opportunities for partners looking for long term development and these apprenticeship are genuine career opportunities.

Other Information

Can you get to work for a shift starting at 5am (check the transport / parking!) Are you willing and able to commit to the duration of the apprenticeship (13 months)? Can you manage on the salary? Do you want a career in hospitality?

This vacancy has expired