Service Advisor Apprentice

Remit ar recruiting on behalf of the largest Approved Nissan Independent Dealership and customers are the focus of all Nissan does, and we’re committed to providing the highest levels of service and aftercare. Our Apprentice Customer Service advisors are highly valued members of the aftersales service forming part of a team that communicates between the customer and the workshop with a focus on delivering excellent customer service.

Key Duties:

· Learn how to serve and assist customers with their queries and needs via telephone, email and walk-in enquiries.
· Develop confidence to meet and greet customers to qualify work, and identify customer’s additional needs at vehicle drop-off
· Work collectively to seek to improve customer service through identifying service improvement opportunities within the aftersales department
· Learn to understand customer expectations to successfully manage the customer service journey.
· Collect and manage customer information to ensure accurate details are captured
· Learn how to manage customer communication through repairs with timely progress updates
· Maintain knowledge of Nissan retention products and services upselling where appropriate.
· To discuss and up-sell additional work to the customer, where appropriate.
· Learn to confidently present our services and products

Person Requirements:

· People focused with the confidence and personality to develop long term customer relationships.
· Possess good communication skills
· Able to learn and work with processes and guidelines with good core administration skills to accurately capture customer details