Customer Service Apprenticeship - Nissan Brand Ambassador

As the UK?s largest Nissan dealer group, West Way Nissan has dealerships nationwide covering the latest Nissan range, servicing, and a wide selection of quality and used cars. Remit Group is recruiting on behalf of West Way Nissan for a Nissan Brand Ambassador Apprentice. You?ll benefit from extensive training whilst gaining hands on work experience. You?ll also be supported in studying for a nationally recognised qualification!
As a Nissan Brand Ambassador Apprentice, you will need to be organised, professional, knowledgeable, enthusiastic, and well presented. The working environment can be quite competitive and demanding as the focus is always on maximising every opportunity.
As a Brand Ambassador apprentice you have the potential to work your way into one of the three following roles:
- Vehicle Sales Executive
Purpose of the role:
You will be charged with the task of working with customers to understand their needs, guide them towards the most appropriate product and, finally, agree the sale.
- Service Advisor
Purpose of the role:
To sell customers service, repairs, and parts to contribute to the revenue and profit objectives of the dealership.
- Brand Ambassador/Nissan Expert - A champion of digital sales, social media marketing, and communication, use of technology in the workplace, expert in electric vehicle specifications, a source of knowledge for customers, a point of contact to meet, greet and look after customers? needs.
Duties may vary but you will typically include:

Sales
? To be friendly and approachable with an aim to help make customers feel comfortable and relaxed throughout their Retail experience.
? Assess the customer?s needs and requirements, providing customers with specific information about all Nissan products and creating desire and rapport.
? To excite customers about the brand whilst promoting the benefits and unique selling points of Nissan Cars, accessories, and vehicle ownership.
? To provide a ?hub? for product knowledge, ensuring that product knowledge remains current and up to date; and provide a conduit for product knowledge for the retailer. To be an expert in the electric car range.
? Organising and managing your diary and appointments
? Assisting with advertising, promotions, and website updates. The digital sales champion.
? Inspecting vehicle pre and post-sale

Dealership Hosting
? To be the first line of communication ? meeting and greeting customers and visitors to the dealership in a professional and friendly manner.
? To receive all incoming telephone calls for the dealership in accordance with company policy.
? To deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.
? To ensure the highest standards of personal appearance, housekeeping, and availability of facilities in the reception/showroom area.
? To promote excellent customer and public relations to help grow the perception and image of the dealership
? Maintaining contact with new and existing customers through telephone and email
? Gathering customer data to enable you to keep them updated on promotions

The apprentice starting salary will be a base of ?13k pa with bonus potential
FULL DRIVING LICENSE REQUIRED as may be requested to move vehicles.