IT Support Apprentice

Company Name: GarageHive
Type: Apprenticeship
Sector: IT
Application Deadline Date: 31/05/2022
Positions Available: 1

Location: Nottingham, NG5 6JZ
Salary: £12,000.00 per year
Ref: VAC-09639
Start Date: 01/06/2022
Working Week: Monday to Friday - 8am-5:30pm / Every other Saturday - 8am -1pm

Brief Description

Are you looking to boost your career in the growing IT sector? Want to gain a qualification whilst earning a great salary? Remit Training is proudly recruiting on behalf of GarageHive for a driven and tech-savvy individual to embark on our ICT Support Technician Level 3 Apprenticeship. Apply today!

Vacancy Detail

Roles and Responsibilities:

• Phone support to customers
• Working on a ticketing system to provide customer technical support.
• Email correspondence with Customers.
• Provide technical support to customers both internal and external through a range of communication channels.
• Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools.
• Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues.
• Apply appropriate testing methodologies to hardware or software or cabling assets.
• Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues.
• Support the roll out of upgrades or new systems or applications.

Qualifications Required

GCSEs in Maths and English

Personal Qualities

Reliable
Trustworthy
Enthusiastic
Team player
Full Clean Driving Licence would be useful
Confident

Skills Required

Passion for IT and Software
Customer Service experience

Future Prospects

Progression with GarageHive.

Other Information

Can you commute to the location?
Can you manage the wage?