IT Support Apprentice

Company Name: EC Computers
Type: Apprenticeship
Sector: IT
Application Deadline Date: 31/05/2022
Positions Available: 1

Location: Bristol, BS32 4JW
Salary: Between £11,100.00 and £15,000.00 per year
Ref: VAC-09629
Start Date: 01/06/2022
Working Week: Monday to Friday 8:30-5:30

Brief Description

Are you looking to boost your career in the growing IT sector? Want to gain a qualification whilst earning a great salary? Remit Training is proudly recruiting on behalf of EC Computers for a driven and tech-savvy individual to embark on our ICT Support Technician Level 3 Apprenticeship. Apply today!

Vacancy Detail

Roles and Responsibilities:

• Full administration of the company helpdesk and Support Portals - Kaseya and IT Glue
• Providing Tier 1 support for tickets logged via the company helpdesk, phone, IM, or email per agreed SLA
• Liaise with third party software & hardware vendors and provide resolution for issues not rectifiable in house
• Follow up on outstanding requests and ensure a timely resolution
• Create user accounts, configure and install hardware as part of new starter & leaver process
• Remote support of users in both the UK and Europe
• Support communications and IT equipment at local client sites
• Performing basic administrative support duties
• Documenting procedures for internal use by the IT Team. Producing "How to Guide’s" for end users and publishing on the company Knowledge base online portal.
• Working extra hours to meet deadlines, as required and where reasonable

Qualifications Required

GCSEs in Maths and English

Personal Qualities

• Reliable
• Trustworthy
• Enthusiastic
• Team player
• Full Clean Driving Licence

Skills Required

IT Literate
Customer Service experience

Future Prospects

Progression with EC Computers.

Other Information

Can you commute to the location?
Can you manage the wage?