IT Support Analyst Apprentice
Company: MAM Software
Location: Barnsley, S75 3DP
Salary: £16,000.00 per year
Application Deadline Date: 23/08/2021
Start Date: 30/08/2021
Positions Available: 2
Working Week: Shifts: 08:00 to 16:30, 08:30 to 17:00, 09:30 to 18:00
Are you a great problem-solver with IT skills? Want to gain a qualification in the ever-growing IT industry, whilst working for a market leader, AND earning a substantial salary? Remit Training is delighted to be recruiting on behalf of MAM Software (KCS) for one driven individual, to embark on our Digital Support Technician Apprenticeship.
GCSEs in Maths and English
? Attention to detail
? Customer service focused
? Driven, proactive, and motivated
? Good problem-solving skills
? Be able to investigate unfamiliar problems and generate effective solutions in a systematic and logical manner
? Have excellent customer care and strong interpersonal skills
? Be adaptable and work as an effective member of a team
? Be organised and manage own workload efficiently
? Maintain a professional standard of communication at all levels
? Work conscientiously and use initiative
? Be calm under pressure and manage stressful situations
There are great future prospects with MAM Software. To see the exciting career paths, visit https://www.mamsoftware.com/page/en/company/careers
Digital Service Support Technician Apprenticeship - Level 3
MAM Software (KCS)
? To ensure all incoming incidents are responded to promptly. Maintaining a confident and professional approach to all communications.
? To efficiently identify the caller and accurately assess their needs or requirements and nature of the incident, following specific procedures based upon that assessment.
? To accurately identify and agree with the customer the severity of the incident allowing effective workload prioritisation to take place. Setting correct customer expectations.
? To ensure sufficient information is gathered and recorded as a new log on the Support System. The information should be an accurate and complete statement of the customer?s incident together with any actions taken or advice given.
? To take initial responsibility for the log and attempt to provide a solution using personal knowledge, colleague?s knowledge, and available knowledge bases.
? Ensuring customers are kept informed on the progress of any open logs for which you have responsibility.
? Where no immediate solution can be found, correct and prompt escalation based on current procedures. Communicate escalation to customer.
? Annual bonus
? 20 days holiday + 8 bank holidays
? Quarterly MAD (Make a Difference) awards
Can you commute to the location?