IT Support Apprenticeship

Company Name: RTC Group Plc
Type: Apprenticeship
Sector: IT
Application Deadline Date: 27/02/2022
Positions Available: 1

Location: Derby, DE24 8UX
Salary: Between £9,009.00 and £17,375.00 per year
Ref: VAC-09212
Start Date: 28/02/2022
Working Week: Monday to Friday 9-5

Brief Description

Are you looking to boost your career in the growing IT sector? Want to gain a qualification whilst earning a great salary? Remit Training is proudly recruiting on behalf of RTC Group for a driven and tech-savvy individual to embark on our ICT Support Technician Level 3 Apprenticeship. Apply today!

Vacancy Detail

IT Support Technician Apprenticeship
?9,009 - ?17,375 p.a.
Mon-Fri, 9-5
DE24 8UP

Roles and Responsibilities:

? Full administration of the company helpdesk portal HEAT
? Providing Tier 1 support for tickets logged via the company helpdesk, phone, IM, or email per agreed SLA
? Liaise with third party software & hardware vendors and provide resolution for issues not rectifiable in house
? Follow up on outstanding requests and ensure a timely resolution
? Create user accounts, configure and install hardware as part of new starter & leaver process
? Remote support of users in both the UK and Internationally
? Support audio, video, and IT equipment in conference & meeting rooms
? Performing basic administrative support duties
? Documenting procedures for internal use by the IT Team. Producing "How to Guide?s" for end users and publishing on the company Knowledge base online portal.
? Working extra hours to meet deadlines, as required and where reasonable

Qualifications Required

GCSEs in Maths and English

Personal Qualities

? Reliable
? Trustworthy
? Enthusiastic
? Team player
? Work on own initiative

Skills Required

? Strong customer service and troubleshooting skills
? Ability to communicate technical information, both verbal and written, to a wide range of end-users
? Basic knowledge of IT systems and applications
? Ability to troubleshoot and diagnose issues relating to PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
? Producing documentation
? Can work on own and be a part of a team

Future Prospects

Excellent career progression opportunities are available for the right candidate upon successful completion of the apprenticeship. More information can be found here: https://www.rtcgroupplc.co.uk/about-group/career-opportunities/