IT Support Apprentice

  • Company Name: Clearlink Telecoms and Data Ltd
  • Type: Apprenticeship
  • Sector: IT
  • Application Deadline Date: 07/01/2022
  • Positions Available: 1
  • Location: London Colney, AL2 1JG
  • Salary: £12,000.00 per week
  • Ref: VAC-08736
  • Start Date: 10/01/2022
  • Working Week: Monday - Friday 9am-5pm

Brief Description

Are you a tech-savvy individual looking to gain a level 3 qualification, whilst earning a salary? If so, Remit Training has a great IT Support Apprenticeship on behalf of Clearlink Telecomes & Data LTD
1 individual will have the opportunity to start their career within an ICT Support role.

Vacancy Detail

Working alongside the IT Helpdesk, the IT apprentice will show an enthusiastic approach to learning IT. Handling support calls via the Helpdesk system.

The IT helpdesk is the first point of contact for all technical queries, therefore it is imperative that the candidate is able to show initiative and be proactive, whilst delivering excellent service at all times with the ability to manage a customer's expectations at all times.

Roles and Responsibilities

? Troubleshooting IT issues in a timely manner
? Setup of new IT equipment
? Supporting clients with IT queries
? Ensuring all IT helpdesk requests are logged using helpdesk software
? Desktop and laptop
? Support of printers, mobile devices, telephony, and hardware
? Imaging new computer equipment and migrating existing user data
? Liaise with third party suppliers for fault resolution when appropriate
? Work alongside clients to understand their needs and issues and resolve
? Ensuring all apprenticeship based work is completed on time and to a high standard

Qualifications Required

GCSEs in Maths and English

Personal Qualities

? Must have a passion for delivering excellent customer service
? Must have the ability to prioritize and manage large workloads
? Must possess cultural awareness and sensitivity

Skills Required

? Ability to recognize sensitive information and maintain discretion and confidentiality at all times
? Have an enthusiastic, positive, and flexible attitude with a ?can-do approach
? Strong problem-solving skills
? The ability to work effectively in a busy office environment
? Good organizational and time management skills are essential
? A commitment to delivering a high standard of customer service
? An interest in IT and a drive to develop new skills
? knowledge of Office 365 suite

Future Prospects

Potential for a permanent position upon successful completion of the apprenticeship.

Other Information

Able to Travel to work place?

This vacancy has expired