Receptionist / Administrator - Customer Service Apprenticeship

Company Name: West Walk Surgery
Type: Apprenticeship
Sector: Business Services
Application Deadline Date: 08/11/2021
Positions Available: 1

Location: Bristol, BS37 4AX
Salary: National Minimum Wage
Ref: VAC-08247
Start Date: 15/11/2021
Working Week: 37 hours pw; Monday - Thurs 08.30 - 16.30; Fri 08.360 -1600

Brief Description

Remit Training are recruiting on behalf of the West Walk Surgery for someone to join the team in Yate B37, carrying out reception and general administration duties. They will undertake a Customer Service Level 2 apprenticeship

Vacancy Detail

The Apprentice will join a busy team providing excellent customer service to the patients and medical staff of the practice. They will:
Make appointments
Take phone calls
Deal with incoming post
Assist with medical correspondence
Deal with test results
Filing etc
Uniform will be provided

Qualifications Required

GCSEs including English and Maths at Grade C (4) or above

Personal Qualities

You will need to be a people person for this customer facing role.
You should be a well organised person who can speak confidently on the phone and provide good customer service to patients and staff alike.
Punctuality will be important

Skills Required

Word and Excel + general IT
Attention to detail
Ability to work with people who may be upset, ill or stressed
Confident communication skills
Ability to work as part of a team

Future Prospects

There will be the opportunity to progress to a full time permanent role for the successful candidate on completion of the apprenticeship

Other Information

It is likely that you will have to deal with people on a daily basis who may be ill, upset or stressed. You should be able to respond confidently, empathically and assertively where needed.