Digital Support Technician Apprenticeship
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Company Name: Flexera
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Type: Apprenticeship
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Sector: IT
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Application Deadline Date: 12/11/2021
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Positions Available: 1
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Location: Warrington, WA3 6GA
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Salary: £13,000.00 per year
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Ref: VAC-08269
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Start Date: 15/11/2021
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Working Week: Monday to Friday
Brief Description
Apprenticeship position for software technology company, providing post sales support of their custom applications. Training Provided.
Must be able to handle high volume of calls and communications received via emails, phone and eService for External customers.
Vacancy Detail
Flexera provides solutions that power the business of software for multiple customer segments, including hardware and software producers, engineers and developers, helping them uncover revenue opportunities, streamline their infrastructure and reduce costs. The company's proven solutions have been simplifying the business relationship between software and hardware producers and their enterprise and government customers for more than 20 years.
Flexera maximises the value of the software the world develops and uses.
Responsibilities:
Triage support inquiries
Verify support agreements
Process community login requests
Respond to community forum posts in a timely manner
Moderate and administer community forum
Create and update support cases
Provide general support assistance for all Flexera Products
Provide assistance on low level complexity support inquiries
Provide timely responses and regular updates on support cases
When the case is unable to be solved within the specified guidelines, escalate for further investigation
Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
Properly document support inquiries into the CRM system
Provide assistance to other team members
Proactively keep management informed of critical customer issues/concerns
Other related duties as assigned
Qualifications Required
GCSE Grade C or above in Maths and English (or equivalent qualification)
Personal Qualities
Fluent in verbal and written English
Ability to manage multiple tasks
Enjoys problem solving and approaches them analytically and methodically
Eagerness to learn new technologies/skills
Skills Required
Strong customer orientation and dedication
Good communication and interpersonal skills (works well individually and as part of team)
Future Prospects
Will be discussed at interview.
Other Information
Shuttle bus available on Birchwood Park.
Onsite parking space.