IT Support Apprenticeship
-
Company Name: Health Harmonie
-
Type: Apprenticeship
-
Sector: IT
-
Application Deadline Date: 17/10/2021
-
Positions Available: 1
-
Location: Birmingham, B15 3BU
-
Salary: Between £15,000.00 and £20,000.00 per year
-
Ref: VAC-07916
-
Start Date: 25/10/2021
-
Working Week: Monday to Friday 8am-4pm
Brief Description
Are you a tech-savvy individual looking to further your knowledge in IT? Want to gain a recognised qualification whilst earning a great salary? Remit Training is recruiting on behalf of HealthHarmonie for an individual to embark on our Level 3 ICT Support Technician Apprenticeship.
Vacancy Detail
IT Support Apprenticeship
?15,000 - ?20,000 p.a.
B15 3BU
Roles and Responsibilities:
? Responsible for handling first and second-level support of service requests in a professional and timely manner relating to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software
? IT Support relating to technical issues involving Microsoft?s core business applications and operating systems
? Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
? Basic remote access solution and support: VPN, & Remote Desktop
? System documentation maintenance and review
? Communication with end-users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed with outages
? Ability to work as a team member and communicate effectively
? Managing and liaising with 3rd party vendors/suppliers
? Working closely with Service Delivery and Project Manager on various projects
Qualifications Required
GCSEs in Maths and English
Driver's licence beneficial
Personal Qualities
? Motivated
? Proactive
? Resilient
? Committed
Skills Required
? Ability to communicate clearly and concisely to all levels;
? Experience of working within an IT Support team
? Knowledge of helpdesk systems and an ability to adapt to new software/programs;
? Up-to-date experience and knowledge of current Operating systems and technologies;
? General knowledge of Windows Server and Microsoft Exchange Server;
? General knowledge of Local and Wide Area Networks;
? Have a working knowledge of Active Directory;
? Experience in working with Anti-Virus and Backups;
? Experience in working with DNS/DHCP/Group Policy etc.
? Experience in working with Microsoft Cloud technologies (Azure, Office 365)
? Microsoft qualifications are desirable
Future Prospects
A career in IT Support/Helpdesk
Other Information
Benefits:
? Ongoing Support and Training
? Excellent Career Progressions ? many members of our Management Team have been promoted from within the company
? Paid Overtime
? Pension Scheme
? NHS Employee Discounts
? 30-Minute Paid Lunch Break
? Annual Salary Review
? 15 days Annual Leave
? Flexible working