ICT Support Apprenticeship
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Company Name: RTC Group Plc
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Type: Apprenticeship
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Sector: IT
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Application Deadline Date: 17/10/2021
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Positions Available: 1
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Location: Derby, DE24 8UX
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Salary: £10,000.00 per year
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Ref: VAC-07901
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Start Date: 25/10/2021
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Working Week: Monday to Friday 9-5
Brief Description
Are you looking to boost your career in the growing IT sector? Want to gain a qualification whilst earning a great salary? Remit Training is proudly recruiting on behalf of RTC Group for a driven and tech-savvy individual to embark on our ICT Support Technician Level 3 Apprenticeship.
Vacancy Detail
ICT Support Technician Apprenticeship
?10,000 p.a.
Mon-Fri, 9-5
DE24 8UP
Roles and Responsibilities:
? Full administration of the company helpdesk portal HEAT
? Providing Tier 1 support for tickets logged via the company helpdesk, phone, IM, or email per agreed SLA
? Liaise with third party software & hardware vendors and provide resolution for issues not rectifiable in house
? Follow up on outstanding requests and ensure a timely resolution
? Create user accounts, configure and install hardware as part of new starter & leaver process
? Remote support of users in both the UK and Internationally
? Support audio, video, and IT equipment in conference & meeting rooms
? Performing basic administrative support duties
? Documenting procedures for internal use by the IT Team. Producing "How to Guide?s" for end users and publishing on the company Knowledge base online portal.
? Working extra hours to meet deadlines, as required and where reasonable
Qualifications Required
GCSEs in Maths and English
Personal Qualities
? Reliable
? Trustworthy
? Enthusiastic
? Team player
? Work on own initiative
Skills Required
? Strong customer service and troubleshooting skills
? Ability to communicate technical information, both verbal and written, to a wide range of end-users
? Basic knowledge of IT systems and applications
? Ability to troubleshoot and diagnose issues relating to PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
? Producing Documentation
? Can work on own and be a part of a Team
Future Prospects
An enthralling career in IT
Other Information
Can you manage the wage?
Can you commute to the location?