Scania Aftersales Vehicle Parts Advisor Apprenticeship

  • Company Name: West Pennine Trucks Scania - Trafford Park
  • Type: Apprenticeship
  • Sector: Automotive
  • Application Deadline Date: 28/01/2022
  • Positions Available: 1
  • Location: Manchester, M17 1NF
  • Salary: £9,288.24 per year
  • Ref: VAC-07894
  • Start Date: 01/03/2022
  • Working Week: 8am - 4.30pm (Monday to Friday)

Brief Description

Are you looking for an opportunity within a fast-paced, progressive company? West Pennine Trucks are looking for a passionate and ambitious individual who is keen to learn and develop their skills to become the future of their great company.

Vacancy Detail

Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it?s vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don?t like to disappoint!

Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers? needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.

Roles and Responsibilities include:

? Being the first point of contact both face to face and over the telephone and delivering excellent customer service.
? Checking incoming stock against delivery notes and storing stock at correct locations.
? Handling, storing, and receiving stock, payments, procedures, identifying, sourcing, and ordering parts.
? Support customers and workshop staff with parts identification and process.
? Process cash and card payments for customer parts
? Ensure quality is maintained throughout all stages to exceed customers? expectations
? Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

Qualifications Required

GCSE English & Maths Grades 4+ (C or above) are a requirement for this role.

Personal Qualities

We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and want to deliver great customer service

Skills Required

? Excellent telephone manner
? Team player, with the ability to work with colleagues at all levels
? Good communication, active listening and interpersonal skills
? Good I.T. skills

Future Prospects

West Pennine Trucks believe in providing an extensive, high quality Apprenticeship which gives their Apprentices the opportunity to advance, succeed and fulfil their ambitions for a career in the motor industry.

This vacancy has expired