IT Support Technician Apprentice

Company Name: Renovotec
Type: Apprenticeship
Sector: Information and Communication Technology (ICT)
Application Deadline Date: 25/10/2021
Positions Available: 1

Location: Runcorn, WA7 3EH
Salary: Between £12,500.00 and £14,500.00 per year
Ref: VAC-07889
Start Date: 26/10/2021
Working Week: Monday to Friday: 9:00AM - 5:00PM

Brief Description

Are you a logical and technically minded individual who loves working with technology and solving problems? Remit Training is recruiting on behalf of our client Renovotec, UK's fastest-growing barcode scanning and rugged mobile computer supplier, who is looking for such an individual!

Vacancy Detail

This is a fantastic opportunity for an individual with a keen interest in all things IT, a customer-first attitude, and the written and verbal communication skills to back it all up. This will enable you to gain the required skillsets throughout your apprenticeship to succeed as a future Technical Support Engineer.

Duties & Responsibilities

Key areas of focus are:
? Phone, email, and web-based issue handling (technical support)
? Working with multiple departments both internally and externally to ensure the delivery of high-quality projects on time and in full
? Leading technical investigations and driving resolutions where necessary
? Producing support and customer documentation
? Desktop & Laptop administration, including build, configuration, and troubleshooting in a Windows 10 environment with MS Office 2010/365 and a hybrid AD.
? Server 2012, 2016 and 2019 Administration (Physical and Virtual)
? Support of multiple business applications including in-house and customer applications
? Device support and management across Windows, iOS, Android, and Linux using various EMM solutions
? Liaising with 3rd party solution providers to resolve issues
? Supporting VPN and remote access issues
? Support customer and internal WIFI and infrastructure
? Mobile software configuration, debugging, and investigation

Due to the location of the office it is recommended that a personal vehicle be available or that candidates are local to the Runcorn area.

Qualifications Required

GCSE's grade C or 4 and above including English and Maths

Personal Qualities

? Can work independently and as part of a team
? Can work under pressure
? Are flexible in order to meet customer demand
? Are self-motivated
? Have a professional attitude to colleagues and customers
? Have excellent communication Skills and attention to detail

Skills Required

Previous customer service experience is advantegous
? Experience configuring devices (personal accepted)
? Experience configuring networks (personal accepted)
? Have an interest in mobile technology and networks
? Have a commitment to quality and a thorough approach to the work
? Demonstrate a methodical and structured approach to work

Future Prospects

Opportunity for progression for the right candidate, subject to completion of the Apprenticeship and provided the Apprentice has shown the right skills and attributes.

Other Information

During your apprenticeship with Renovotec, you will learn how to support solutions in
many areas of IT including:
? Application Support (bespoke and 3rd party including EMM solutions)
? Hardware Support (Mobiles, Tablets, Laptops, Desktops, Servers etc.)
? Wireless and Networking Support
? Voice Support