Scania Service Advisor Apprenticeship
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Company Name: TruckEast Scania - Crick
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Type: Apprenticeship
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Sector: Business Services
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Application Deadline Date: 11/10/2021
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Positions Available: 1
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Location: Crick, NN6 7SL
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Salary: £14,040.00 per year
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Ref: VAC-07872
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Start Date: 18/10/2021
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Working Week: 8am - 4.30pm Monday to Friday
Brief Description
Are you looking for an opportunity within a fast paced, progressive company? TruckEast are looking for a passionate and ambitious individual who is keen to learn and develop their skills to become the future of their great company as a Service Advisor.
Vacancy Detail
Working within the Service Department, you will be the first point of contact for our customers over the telephone and in branch so it?s vital they have a welcoming experience. Our customers expect a high level of service and expertise and we don?t like to disappoint!
Working as part of a team, the Service Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service.
TruckEast goes the extra mile to provide an excelled employment package for every member of staff. This can include; Incentive Schemes, Pension, Scania Rewards and an Employee Assistance Programme.
Roles and Responsibilities include:
? Dealing with customer and clients needs face-to-face and over the phone with a professional and friendly approach
? Service reception cover
? Contacting external customers and providers for various information requests
? Assisting with day-to-day smooth running of the service desk
? MOT bookings
? General duties relevant to the smooth and efficient operation of the department as required by your line manager
INDBUS
Qualifications Required
Minimum requirements are a Grade '3' or equivalent in GCSE English Language and Maths.
Personal Qualities
We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and want to deliver great customer service.
Skills Required
? Excellent telephone manner
? Team player, with the ability to work with colleagues at all levels
? Good communication, active listening and interpersonal skills
? Good I.T. skills
Future Prospects
At TruckEast, they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression.
With over 50% of TruckEast?s current management team beginning their career as an apprentice, TruckEast apprenticeship programme is great place to start your career.
Other Information
The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.
The pay rates would be ?4.75 for someone aged 16-17, and ?6.75 per hour for someone who is aged 18 years of age.