Scania Aftersales Parts Advisor Apprenticeship

  • Company Name: Scania (GB) Ltd - Maidstone
  • Type: Apprenticeship
  • Sector: Automotive
  • Application Deadline Date: 30/09/2021
  • Positions Available: 1
  • Location: Sandling, ME14 3AA
  • Salary: £13,000.00 per year
  • Ref: VAC-07864
  • Start Date: 01/10/2021
  • Working Week: 39 hours per week (Shifts may vary)

Brief Description

Are you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? Do you want to join one of the world?s largest manufacturers of commercial vehicles? The Scania Apprenticeship is for you!

Vacancy Detail

Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it?s vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don?t like to disappoint!

Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers? needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.

Roles and Responsibilities include:

? Being the first point of contact both face to face and over the telephone and delivering excellent customer service.
? Checking incoming stock against delivery notes and store stock in correct locations.
? Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts.
? Support customers and workshop staff with parts identification and process.
? Process cash and card payments for customer parts
? Ensure quality is maintained throughout all stages to exceed customers? expectations
? Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

Qualifications Required

Minimum requirements are a Grade '3' or equivalent in GCSE English Language and Maths.

Personal Qualities

? A keen interest and passion for Customer Service
? Practically minded
? Logical approach to problem solving
? An enthusiasm to learn new practical and theoretical skills

Skills Required

You will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed.

Future Prospects

At Scania, they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout their Global organisation.

Other Information

Closing Dates: Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications

Travel: Please check you are able to travel to Volvo Truck & Bus, Bury St Edmunds branch easily each day as the branch is in a rural loction

This vacancy has expired