IT Support Apprenticeship

  • Company Name: Coolspirit Ltd
  • Type: Apprenticeship
  • Sector: IT
  • Application Deadline Date: 17/10/2021
  • Positions Available: 1
  • Location: Chesterfield, S41 9FG
  • Salary: £18,000.00 per year
  • Ref: VAC-07862
  • Start Date: 25/10/2021
  • Working Week: Monday - Thursday (8:30 - 17:30) Friday 8:30 - 17:00

Brief Description

Are you ready to start an exciting career in IT? Want to earn a great salary whilst also gaining a qualification? If you have a knack for problem-solving using IT systems, Remit Training is currently recruiting for an IT Apprentice on behalf of Coolspirit, for an individual to be the first line of support for service desk inquiries.

Vacancy Detail

ICT Support Apprenticeship
?18,000 p.a.
Chesterfield
S41 9FG

Roles/Responsibilities:

? Successful triaging of customer incidents on the service desk
? Providing analysis, suggestions, solutions, resolution, and advice to customers and to other internal teams
? Monitor the incident queues to ensure cases are not left without an update
? Provide first response to the customer with both logged and phone-based queries
? Troubleshooting and rectifying issues
? Provide a seamless escalation to 2nd & 3rd line teams with the detailed handover of cases
? Creation of deployment documentation and knowledge-based articles
? Provide technical solutions in a professional manner and to agreed timeframes within SLA
? Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
? Able to understand business drivers and risks involved to the customer
? Deal with hardware break-fix within the customer environment

Qualifications Required

GCSEs in Maths and English (Preferred)

Personal Qualities

? Adaptable
? Communicative skills
? Cross-cultural respect
? Customer-focused

Skills Required

? Experience of relevant technologies within the IT industry
? Collaborate effectively with all levels of employees
? Driven for results
? Can meet deadlines
? Creative problem solving
? Perform administrative tasks well

Future Prospects

A career in IT/Service Desk

Other Information

Can you commute to the place of work?

This vacancy has expired