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Job Title : Digital Support Technician Apprenticeship
Employer : Flexera
Location : Warrington, Cheshire, WA3 6GA
Position Type : Apprenticeship
Apprenticeship : Digital support technician
Sector : IT
Vacancy Reference : VAC-07819
Brief Description : Apprenticeship position for software technology company, providing post sales support of their custom applications. Training Provided.
Must be able to handle high volume of calls and communications received via emails, phone and eService for External customers.

 

Qualifications Required : GCSE Grade C or above in Maths and English (or equivalent qualification)
Vacancy Detail : Flexera provides solutions that power the business of software for multiple customer segments, including hardware and software producers, engineers and developers, helping them uncover revenue opportunities, streamline their infrastructure and reduce costs. The company's proven solutions have been simplifying the business relationship between software and hardware producers and their enterprise and government customers for more than 20 years.
Flexera maximises the value of the software the world develops and uses.

Responsibilities:

Triage support inquiries
Verify support agreements
Process community login requests
Respond to community forum posts in a timely manner
Moderate and administer community forum
Create and update support cases
Provide general support assistance for all Flexera Products
Provide assistance on low level complexity support inquiries
Provide timely responses and regular updates on support cases
When the case is unable to be solved within the specified guidelines, escalate for further investigation
Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
Properly document support inquiries into the CRM system
Provide assistance to other team members
Proactively keep management informed of critical customer issues/concerns
Other related duties as assigned
Positions Available : 1
Working Week : Monday to Friday
Salary : £ 13,000.00 (Annually)
Application Deadline Date : 14/10/2021
Possible Start Date : 18/10/2021
Personal Qualities : Fluent in verbal and written English
Ability to manage multiple tasks
Enjoys problem solving and approaches them analytically and methodically
Eagerness to learn new technologies/skills
Skills Required : Strong customer orientation and dedication
Good communication and interpersonal skills (works well individually and as part of team)
Future Prospects : Will be discussed at interview.
Training to be Provided : A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives
A Digital Service Technician supports the external customers and clients of their organisation through a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies
Other Information : Shuttle bus available on Birchwood Park.
Onsite parking space.
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