IT Support Technician Apprentice

  • Company Name: 360 Office
  • Type: Apprenticeship
  • Sector: Information and Communication Technology (ICT)
  • Application Deadline Date: 11/10/2021
  • Positions Available: 2
  • Location: Hull, HU3 2DB
  • Salary: Apprenticeship Minimum Wage
  • Ref: VAC-07786
  • Start Date: 15/10/2021
  • Working Week: Monday to Thursday; 9:00am till 5:00pm & Friday; 9:00am till 3:00pm

Brief Description

Actively enjoy solving technical problems? Want to keep your options open while earning, learning, and developing your future? Well, we might have the right thing for you! Remit are recruiting on behalf of our client 360 Office for a talented Infrastructure Technician Apprentice.

Vacancy Detail

Our client; 360 Office who don't mind saying that "they aim to please" With many years of experience working within the Office Managed Services sector they provide their clients with both the peace of mind and confidence to work with them. Due to continuous expansion within the Business they're looking to bring a number of Apprentices', two of which will be Infrastructure Technicians

Roles & Responsibilities

? Provide routine and emergency fault diagnosis and repair of office technology
? Maintain detailed records of repairs and maintenance works
? Maintain and provide an accurate record of stock and parts inventory
? Assist in the ordering of parts and materials for the ongoing service of office technology
? Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond.
? Train end users in the proper use and training of the hardware and software provided.
? Maintain accurate records for expenses, mileage, and other relevant information in line with the role.
? Perform other duties as assigned by your line manager.
? Perform to KPI's in line with company policy.
? Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback.
? Contribute to our support documents to ensure they?re clear and accurate, and research and write new content to fill any gaps.

Personal Qualities

Confident
Driven
Punctual
Team Player
Critical Thinker/ Imaginative
Good at relationship building.

Skills Required

? Maintain a laser focus on quality, with top-notch written and spoken communication.
? A technical predisposition, and the desire to learn
? Demonstrable exceptional writing skills and attention to detail
? A can-do attitude with a focus on delighting users
? The ability to convey complex technical topics with simplicity

Future Prospects

As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you???ll have gained nationally accredited qualifications as well as English & maths Functional Skills Level 2.

The company also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives).

This vacancy has expired