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Job Title : Customer Service Apprentice - Assistant Chocolatier
Employer : Cenu Cacao
Location : Cambridge, CB2 1SP
Position Type : Apprenticeship
Apprenticeship : Customer service practitioner
Sector : Business Services
Vacancy Reference : VAC-07773
Brief Description : As a Customer Service Apprentice, you will be providing customer service products and services for businesses and other organizations including face-to-face, telephone, digital and written contact and communications.


Qualifications Required : • Minimum of 5 GCSEs including Maths and English
Vacancy Detail : The role of a customer service practitioner is to deliver high quality products and services to the customers of their organization. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organization type.

Your actions will influence the customer experience and their satisfaction with your organization. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organization’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

The successful apprentice will be
- Tempering Chocolate
- Making Chocolate
- Packaging Chocolate
- Checking stocks
- Understanding and knowledge of products to serve customers.

Pay is between £6-7 per hour
Positions Available : 2
Working Week : 30 hours per week: Monday to Friday - 11am - 5pm
Salary : £ 180.00 (Weekly)
Application Deadline Date : 29/10/2021
Possible Start Date : 01/11/2021
Personal Qualities : • Interested in Chocolate
• Organised
• Good Team Player
• Flexible in working patterns
• Willing to work hard
Skills Required : • Interpersonal skills
• Use a range of questioning skills, including listening, and responding in a way that builds rapport.
• Provide clear explanations and offer options.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Dealing with customer conflict and challenge
• Use appropriate signposting or resolution to meet your customers’ needs and manage expectations.
Future Prospects : • Upon completion of the apprenticeship, you will be given an opportunity to join the team as a part of the Cenu Cacao Team.
• Opportunities for Personal and Professional Growth
Training to be Provided : As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:
• Level 1 / Level 2 Functional Skills in English & Maths (if required)
• Level 2 in Customer Service
Other Information : • This is a level 2 apprenticeship that will take will take a minimum of 13 months to complete.
• Holidays- 20+ 8 days Bank Holidays
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