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Job Title : IT Solutions Technician Apprenticeship
Employer : File Dynamics
Location : Bristol, Avon, BS1 6AD
Position Type : Apprenticeship
Apprenticeship : IT solutions technician
Sector : IT
Vacancy Reference : VAC-07767
Brief Description : Remit have a fantastic opportunity to join File Dynamics Company as an IT Apprentice and develop a professional career within IT. You will be based within their Bristol office, working within our
Information System Support department

 

Qualifications Required : You will hold at least five GCSEs or equivalent qualifications
Vacancy Detail : Roles and Responsibilities:

- To provide clear and prompt support for all File Dynamics’ end users/customers
- To communicate efficiently with end users/customers through all methods of communication
such as telephone, e-mail or face-to-face
- To take responsibility/ownership for all issues that are reported, record them appropriately,
deal with them in an efficient and timely manner, or escalate the issue to the relevant team and
to communicate effectively to the end user/customer in accordance with the IS Support
departments SLA’s
- To maintain and audit key applications in respect of end users and access levels
- Performing administrative duties
- Creating and maintaining IT documentation for internal use and end users
Positions Available : 1
Working Week : Monday-Friday 9am-5pm
Salary : £ 8,000.00 (Weekly)
Application Deadline Date : 11/10/2021
Possible Start Date : 15/10/2021
Personal Qualities : -You will be a keen learner, with the ability to balance the challenges at work versus the
demands of studying
Skills Required : -Previous experience is not necessary, but you will be enthusiastic and motivated to learn and to
develop a career within IT
-You will have excellent interpersonal and communication skills, and be able to work under
pressure, with the ability to prioritise and be organised
-You will be a good team player, have excellent client care skills and be computer literate
Future Prospects : Successful completion of the apprenticeship will achieve the Level 3 IT Solutions Technician
-You will receive support which will be through a combination of face-to-face meetings and
online support. Permanent position for the right candidate
Training to be Provided : IT Technical Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile) as well as applications and supporting components such as databases.
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