IT Solutions Technician Apprenticeship
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Company Name: File Dynamics
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Type: Apprenticeship
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Sector: IT
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Application Deadline Date: 11/10/2021
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Positions Available: 1
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Location: Bristol, BS1 6AD
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Salary: £8,000.00 per week
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Ref: VAC-07767
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Start Date: 15/10/2021
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Working Week: Monday-Friday 9am-5pm
Brief Description
Remit have a fantastic opportunity to join File Dynamics Company as an IT Apprentice and develop a professional career within IT. You will be based within their Bristol office, working within our
Information System Support department
Vacancy Detail
Roles and Responsibilities:
- To provide clear and prompt support for all File Dynamics? end users/customers
- To communicate efficiently with end users/customers through all methods of communication
such as telephone, e-mail or face-to-face
- To take responsibility/ownership for all issues that are reported, record them appropriately,
deal with them in an efficient and timely manner, or escalate the issue to the relevant team and
to communicate effectively to the end user/customer in accordance with the IS Support
departments SLA?s
- To maintain and audit key applications in respect of end users and access levels
- Performing administrative duties
- Creating and maintaining IT documentation for internal use and end users
Qualifications Required
You will hold at least five GCSEs or equivalent qualifications
Personal Qualities
-You will be a keen learner, with the ability to balance the challenges at work versus the
demands of studying
Skills Required
-Previous experience is not necessary, but you will be enthusiastic and motivated to learn and to
develop a career within IT
-You will have excellent interpersonal and communication skills, and be able to work under
pressure, with the ability to prioritise and be organised
-You will be a good team player, have excellent client care skills and be computer literate
Future Prospects
Successful completion of the apprenticeship will achieve the Level 3 IT Solutions Technician
-You will receive support which will be through a combination of face-to-face meetings and
online support. Permanent position for the right candidate