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Job Title : People Development Administrator Apprenticeship
Employer : Scania (GB) Limited - Scania Training Centre
Location : Loughborough, LE12 9YB
Position Type : Apprenticeship
Apprenticeship : Customer service practitioner
Sector : Business Services
Vacancy Reference : VAC-07750
Brief Description : IF YOU ARE ORGANISED AND POSITIVE WITH EXCELLENT COMMUNICATION & CUSTOMER SERVICE SKILLS THEN KEEP READING…

 

Qualifications Required : Minimum requirements are a Grade '3' or equivalent in GCSE English Language and Maths.
Vacancy Detail : We have an exciting opportunity for a People Development Administrator with excellent communication and customer service skills. Based at our TRAINING CENTRE IN LOUGHBOROUGH you will be responsible for general administration and reception duties. You will working within the Learning and Development team to support our network and their customers, providing excellent customer service and ensuring all expectations are met.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. Excellent benefits package including Pension Scheme, Complementary Life Insurance, Financial Incentive Schemes, discounts on major retail outlets including groceries

RESPONSIBILITIES:

Working alongside the technical training manager
Answering the telephone and responding to emails
Reception duties throughout the day
Updating and amending of information screens within the training centre and dealer network
Updating and amending MyCompass (internal learning management system)
Administration of IRTEC licensing
Ensuring training courses are fully utilized
Issuing and administering certificates
Organising customer training, events and conferences (internal and external)
Updating and amending internal training/room planner
Invoicing of training and events
Use Systematic Management to document deviations and work on solutions to continuously improve
Chairing of weekly meetings as per rota
Ad hoc duties to assist the Technical Training Manager
Positions Available : 1
Working Week : MONDAY TO FRIDAY, 8.30 – 17.00
Salary : £ 13,500.00 (Annually)
Application Deadline Date : 30/09/2021
Possible Start Date : 04/10/2021
Personal Qualities : Ability to organize work on own initiative and work under pressure and to deadlines
Team player
Positive outlook
Demonstrate trustworthiness and integrity at all times.
Skills Required : Good interpersonal skills
Excellent telephone manner
Good attention to detail to ensure accuracy
Excellent communication skills both written and verbal,
Good customer service skills.
Accept and welcome change in order to develop role
Good computer skills especially Microsoft Office (Word, Outlook and Excel)
Future Prospects : At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.
Training to be Provided : As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:
• Level 1 / Level 2 Functional Skills in English & Maths (if required)
• Level 2 in Customer Service
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